Refund Policy

Last updated: May 20, 2024

1. Introduction

At CS Gaming Hub, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the conditions under which we issue refunds for purchases made through our website.

By purchasing any product or service from CS Gaming Hub, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.

2. Products and Services Eligible for Refund

2.1 Digital Products

CS Gaming Hub offers various digital products, which may include but are not limited to:

  • Premium guides and e-books
  • Market analysis reports
  • Video tutorials
  • Custom trading strategies

Due to the digital nature of these products, all sales are generally considered final once the digital content has been delivered or access has been provided. However, refunds may be considered under specific circumstances outlined in Section 3.

2.2 Premium Memberships

For recurring premium memberships, you may cancel your subscription at any time through your account settings. Upon cancellation:

  • You will continue to have access to premium content until the end of your current billing period
  • No further charges will be applied after cancellation
  • No partial refunds are provided for the unused portion of your current billing period unless otherwise specified in this policy

2.3 Consulting Services

For personalized consulting services, including but not limited to:

  • One-on-one trading strategy sessions
  • Inventory analysis and optimization
  • Custom market research

Refund eligibility is subject to the terms outlined in Section 3 and depends on whether the service has already been provided.

3. Conditions for Refund

Refunds may be issued under the following circumstances:

3.1 Technical Issues

If you experience technical issues that significantly impair your ability to access or use our digital products or services, and our technical support team is unable to resolve these issues within a reasonable timeframe (typically 7 business days), you may be eligible for a full refund.

To qualify for a refund due to technical issues:

  • You must report the issue to our support team within 48 hours of purchase
  • You must cooperate with our technical support team in their attempts to resolve the issue
  • The issue must be related to our product or service and not caused by your hardware, software, or internet connection

3.2 Content Quality Issues

If you believe that the content of a digital product is substantially different from its description or does not meet reasonable quality standards, you may request a refund within 3 days of purchase.

Your refund request should include specific details about the discrepancy between the product description and the actual content, or information about how the quality falls below reasonable standards.

3.3 Duplicate Purchases

If you accidentally made a duplicate purchase of the same product or service, you may request a refund for the duplicate purchase within 7 days. Verification of the duplicate purchase will be required.

3.4 Cancellation of Scheduled Services

For scheduled consulting services:

  • Cancellations made more than 48 hours before the scheduled service are eligible for a full refund
  • Cancellations made between 24-48 hours before the scheduled service are eligible for a 50% refund
  • Cancellations made less than 24 hours before the scheduled service are not eligible for a refund

If CS Gaming Hub needs to cancel a scheduled service, you will be offered either a full refund or rescheduling at your convenience.

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at refunds@csgaminghub.com with the subject line "Refund Request"
  2. Include the following information in your email:
    • Your full name
    • Order number or transaction ID
    • Date of purchase
    • Product or service purchased
    • Reason for requesting a refund
    • Any relevant supporting information or documentation

Alternatively, you can submit a refund request through the contact form on our website by selecting "Refund Request" from the dropdown menu.

4.2 Refund Processing Time

We aim to process all refund requests within 5 business days of receiving a complete refund request. Once approved:

  • Refunds to credit or debit cards typically take 5-10 business days to appear on your statement, depending on your financial institution
  • Refunds to PayPal accounts are usually processed within 3-5 business days
  • Refunds for cryptocurrency payments will be processed within 5-7 business days

4.3 Method of Refund

Refunds will be issued using the same payment method used for the original purchase:

  • Credit/debit card payments will be refunded to the same card
  • PayPal payments will be refunded to the same PayPal account
  • Cryptocurrency payments will be refunded in the same cryptocurrency at the current exchange rate

In cases where the original payment method is no longer available or valid, we will work with you to arrange an alternative refund method.

5. Exceptions and Limitations

5.1 Non-Refundable Items

The following items and circumstances are generally not eligible for refunds:

  • Products or services clearly marked as "non-refundable" at the time of purchase
  • Digital products that have been fully downloaded, accessed, or consumed
  • Services that have already been fully delivered or completed
  • Custom or personalized products created specifically for you
  • Purchases where there is evidence of fraud or abuse of our refund policy

5.2 Special Promotions and Discounted Items

Products or services purchased during special promotions or at discounted rates may have different refund terms. Any special refund conditions will be clearly stated on the product page or during the checkout process for such items.

5.3 Third-Party Products and Services

For products or services provided by third parties through our platform, the refund policy of the third-party provider may apply. In such cases, we will inform you about the applicable refund policy at the time of purchase.

6. Discretionary Refunds

In certain cases, even if your situation doesn't meet the specific criteria outlined above, we may issue refunds at our discretion. We evaluate such requests on a case-by-case basis, taking into account factors such as:

  • Customer history and relationship
  • Specific circumstances of the request
  • Time elapsed since purchase
  • Nature of the product or service

Please note that any discretionary refunds provided do not constitute a waiver of our refund policy for future transactions.

7. Dispute Resolution

If you believe your refund request has been wrongfully denied, or if you have any other concerns about our refund process, please contact our customer support team at support@csgaminghub.com with the subject line "Refund Dispute."

We are committed to resolving all disputes fairly and in accordance with our policies. If we cannot resolve the dispute directly, you may have rights to seek resolution through external dispute resolution services.

8. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The updated policy will apply to purchases made after the effective date of the change.

For purchases made before a policy change, the refund policy in effect at the time of purchase will apply.

9. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are located in a jurisdiction with consumer protection laws that provide for rights not covered in this policy, those statutory rights will apply in addition to the rights described here.

For customers in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, subject to certain exceptions for digital content.

10. Contact Information

If you have any questions about our Refund Policy, please contact us:

  • Email: refunds@csgaminghub.com or support@csgaminghub.com
  • Phone: +445132673168
  • Address: 622 Robinson Lakes, Holliemouth, W5 5PA, United Kingdom

We aim to respond to all inquiries within 2 business days.